Heartbeat Model: Transforming Organizations Effectively
Alice Cuthbertson
These challenges rarely exist in isolation. They emerge when people, customers, leadership, processes, and technology fall out of alignment. The Heartbeat Framework™ provides a practical, human-centered approach for bringing them back into alignment.
The heartbeat model™
At the heart of the model are you and your customer.
Around that relationship, teams, management, and executives work in alignment, supported by AI augmentation and a continuous rhythm of discovery, delivery, and dashboard.
The goal is simple: keep the organization aligned around people, purpose, and meaningful outcomes.
The Heartbeat Model™ Book
The Heartbeat Model: A Human-Centered Framework for Enterprise Transformation and Project Leadership
The practical handbook for understanding and applying the Heartbeat Framework™.
Created by Alice Cuthbertson, MSc, PMP, CSM, the Heartbeat Model™ draws upon decades of experience in leadership strategies, enterprise transformation, technology programs, and organizational change.
Inside, you'll discover:
- Human-centered approaches to project and transformation leadership
- Practical strategies for strengthening teams, enhancing customer alignment, building trust, and fostering collaboration
- Adaptable processes that support innovation and lead to meaningful outcomes
- Guidance for integrating AI while preserving human judgment and accountability
- Assessments, exercises, worksheets, meeting tools, and practical applications
- "Tales from the Nest," real-world stories that bring the principles of the Heartbeat Framework to life
Projects have processes. Great projects have heartbeats.